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The outreach of the San Francisco Night Ministry is not limited to the streets. Its telephones are staffed to receive crisis calls from 10:00 PM to 2:00 AM when trained volunteer Crisis Line Counselors are available to receive calls. Like the ministers on the streets, they listen, talk with callers, share resources, and offer referrals as appropriate. When necessary, they will page the Night Minister on the street who will either participate in a conference call or arrange to meet the caller face-to-face. A live answering service takes calls from 2:00 AM until 4:00 AM and refers them directly to the Night Minister on duty. All contacts, by telephone or on the streets, are treated with total confidentiality.
Crisis Line Counselors are carefully selected, screened and thoroughly trained. They may volunteer for a single night each month or for several nights if they wish.
The Night Ministry seeks mature, sensitive Crisis Line Counselors who are emotionally capable of dealing with the diverse problems which may be encountered on the phones. Crisis Line Counselors need to be at least 18 years of age. Their own ministry is every bit as rewarding as that of the Night Ministers on the street.
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